FAQ

Is this available in all Scentsy markets?
Currently, the app is English and available to all Scentsy consultants.
Fri, 28 Jul, 2017 at 5:03 PM
Does Scentsy Consultant Support provide billing or technical support for Photofy?
Should you have any billing or technical questions regarding your Scentsy Photofy account please send an email to support@photofy.com or search the Photofy ...
Fri, 28 Jul, 2017 at 4:23 PM
How do I get my graphics featured on the Inspiration Stream?
Use Photofy to create amazing content that abides by the Scentsy brand guidelines, and the Scentsy team might favorite your content! This means that your ph...
Fri, 28 Jul, 2017 at 4:27 PM
Can I use or modify graphics I see in the Inspiration Stream?
You can view content in the Inspiration Stream, and use that as inspiration for your next creation in Photofy!   To check out the Inspiration Stream, go ...
Fri, 28 Jul, 2017 at 4:30 PM
What is the difference between choosing Photos and Collages, Artwork, Templates and Reposts?
Photos and Collages: Tap the "Photos and Collages" icon to choose one or several photos first and then edit them with layout tools, photo editing ...
Fri, 28 Jul, 2017 at 5:13 PM
How do I schedule a post reminder?
To schedule a post reminder tap the menu button in the upper-left hand corner of your screen and tap "Scheduler".  Tap "Schedule" but...
Fri, 28 Jul, 2017 at 4:49 PM
How do I customize my personal URL and information for dynamic artwork and posts?
Some artwork has been designed to autofill with your specific information (business links, facebook handle), so you do not have to manually type it out :) t...
Fri, 28 Jul, 2017 at 4:59 PM
How do I switch from my personal account to my Scentsy account?
On your mobile device you can easily switch between your personal account and your Scentsy account by going to the home screen and tapping on the white togg...
Tue, 1 Aug, 2017 at 1:32 PM
How do I Cancel my Scentsy+Photofy Pro Account?
To Cancel your Scentsy+Photofy Pro Subscription, please log in to your Photofy account at http://portal.photofy.com Click on Photofy ProClick on Billing...
Tue, 21 Aug, 2018 at 12:15 PM
How do I update my billing information for my Scentsy+Photofy Pro Subscription?
To update your billing information, please log in to your Photofy account at http://portal.photofy.com Click on Photofy Pro Click on Billing Click on ...
Tue, 21 Aug, 2018 at 12:17 PM