Troubleshooting

What if I accidentally denied Photofy access to the photo gallery on my iOS device?
The Photofy Team is excited you have chosen to become a part of the Photofy community!  You can easily re-grant Photofy access to your device photo ga...
Mon, 8 Jun, 2015 at 9:13 AM
Why do stickers/designs/frames all seem small and crammed together?
When you are trying to apply a sticker, design or frame to your photo, selecting and viewing elements may be difficult to see. If this is the case you can e...
Tue, 16 Jun, 2015 at 9:52 AM
Why does the Photofy App occasionally crash on me?
The Photofy Team apologizes for any inconveniences encountered while using the Photofy App! It seems there has been a trend that the Photofy App may experie...
Wed, 9 Sep, 2015 at 10:17 AM
Why doesn’t my camera roll in the Photofy App update with my most recent photos?
No worries! You will be able to pull your most recent photos from your camera rolls into the Photofy App within a couple of minutes of saving a photo to the...
Mon, 8 Jun, 2015 at 11:03 AM
Why am I receiving an authentication error when trying to sign in via Facebook on my Apple device?
If you are trying to log-in to Photofy through your Facebook account please make sure that your device, as well as Facebook has all permissions on for the P...
Wed, 8 Jul, 2015 at 2:29 PM
Where do I access my purchases?
Once you have completed a purchase or restored your purchases you can access your purchases under the My Purchases tabs, which are located in the Artwork, S...
Wed, 9 Sep, 2015 at 10:31 AM
How do I restore my previous purchases?
Restore any previous Photofy in-app purchase by simply going to the menu button in the top-left corner of your home screen and selecting the Purchases ...
Wed, 18 May, 2016 at 2:25 PM
How do I manage my in-app Apple subscriptions?
All subscription based purchases made using the Apple Store are automatically renewed in the Photofy App. To manage your current apple subscriptions you c...
Tue, 13 Sep, 2016 at 12:10 PM