Photofy Support

FAQ 2018 9

• What is Photofy?
• What is the Photofy mission?
• What is new with Photofy?
• How do I brand my images with my custom logos and designs in Photofy?
• How do I restore my purchases?

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General Questions 8

• How do I create a Photofy account?
• Where can I access the photos I saved while using Photofy?
• Why can't I access my photos in the Photofy App?
• Can I access purchased features across multiple devices? (ie: iPad, iPhone)
• I have a really good idea. How do I let the Photofy Team know?

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Photofy Video Tutorials 11

• Photofy Tutorial: Edit a Single Photo
• Photofy Tutorial: Using Templates
• Photofy Tutorial: Add Custom Text
• Photofy Tutorial: Add Filters
• Photofy Tutorial: Navigate the Marketplace

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Photofy Purchases (in-app) 6

• Why isn’t my payment method going through?
• How many photos does the Watermark Removal Package apply to?
• How do I restore my Photofy purchases?
• Where can I find the my purchases?
• Where do I access my in-app purchases in Photofy?

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Photofy Subscriptions (in-app) 3

• How do I manage my Apple Photofy subscriptions?
• How do I manage my Android Photofy subscriptions?
• How do I manage my Photofy Subscriptions?

Photo Saving and Sharing 6

• How do I save and share photos created in Photofy to Facebook, Instagram, Twitter, etc.?
• How can I share a photo I already created in the Photofy App to Facebook, Instagram, Twitter, etc.?
• Which social media platforms and other outlets can I share my Photofy projects to?
• Is there a way come back to a photo I am working on in the Photofy App, without losing any of the enhancements made?
• How do I save an image created in the Photofy App to my device gallery?

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My Photofy Account 8

• How do I register for Photofy?
• How do I reset my password?
• Why won’t the Photofy App allow me to register?
• Can I change the password I have created for my Photofy account?
• Am I able to change my name or other personal information associated with my Photofy account?

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Photofy Subscriptions (Enterprise) 1

• Managing your Enterprise Level Subscription

Edit Layout 3

• Ratio
• Border
• Collage

Photo Editing 14

• Adjust
• Crop
• Instasquare
• Photo Blur
• Mirror

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Text & Overlays 15

• Artwork
• Custom Artwork
• Logo+
• Text
• Stickers

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Templates 2

• Templates
• Change Text

Other 4

• Custom Colors
• Custom Text
• "Favorite Artwork"
• Undo & Redo Button (iOS)

Photofy Portal Basics 8

• How do I access the Photofy Portal?
• Where can I manage and track my Photofy Pro Design Requests?
• How do I update my billing information?`
• How do I print an invoice?
• What can I do in the Photofy Portal?

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Account Subscribers 5

• What is an account subscriber?
• How do I add an account subscriber?
• How do I manage subscriber permissions?
• What is a Master Admin? How do I add one?
• How can I tell if a subscriber has created an account in Photofy?

Reporting Dashboard 10

• What is the Photofy reporting dashboard?
• Photos Created
• Assets Used
• Unique and Active Subscribers
• Daily Photos Created

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Pro Galleries 4

• What is a Pro Gallery?
• How do I add a Brand Gallery?
• How do I manage a Brand Gallery?
• Where do I find my Pro Galleries in the Photofy App?

Pro Elements & Backgrounds 6

• What are Pro Elements?
• What are Pro Backgrounds?
• How do I upload Pro Artwork & Pro Stock Photography?
• Where do I access my uploaded Pro Elements and Backgrounds in the Photofy App
• What are custom hashtags and how do I apply them to my Pro Elements and Backgrounds?

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Pro Share 7

• What is Pro Share?
• How do I upload a Pro Share image?
• How do I upload a Pro Share Video or Article?
• How do I manage share channels and copy for a Pro Share?
• How do I manage push notifications for a Pro Share?

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Push Notifications 3

• What are Pro Push Notifications?
• How do I create a Push Notification?
• Can I create a push notification linked to specific content?

Design Requests 3

• What is a design request?
• How do I complete specifications required for a design request?
• How do I track the progress of my design request?

Template Builder 1

• What is the Template Builder?

FAQ 0

Web App Features 0

Building your Brand 4

• Insight #1: Share to Networks that Support your Brand
• Insight #2: Post Content designed for your Target Audience
• Insight #3: Leverage Influencers
• Insight #4: Create Campaigns and Boost Engagement

FAQ: Kate 0

FAQ: Sydney 0

Video Tutorials 8

• Intro to Norwex+Photofy
• Let's Make your First Photofy
• How to use Dynamic Text
• How to use Templates
• How to use Reposts in Photofy

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Norwex Q&A 5

• How do I Activate my Norwex Subscription
• What if I already have a Photofy account?
• I set up a Personal Account instead of a Norwex Business Account
• I can't add NORWEX in the business section. It's asking me for an access code.
• Can I use the Norwex+Photofy app on my computer?

FAQ 20

• Where can I sign-up for my Photofy Scentsy Account?
• How much does my Photofy Scentsy Account Cost?
• What are the Scentsy Brand Guidelines?
• What is included in the Scentsy Photofy Account?
• What devices are compatible with Photofy?

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Video Tutorials 4

• New Product Announcement Photofy for Scentsy
• Repost in under 30 seconds using Photofy for Scentsy
• See how Photofy can help boost your Scentsy Business Marketing
• Create a Party Invitation using Photofy for Scentsy

About the Photofy Arbonne Package 2

• What is included in the Photofy Arbonne Package?
• What is the cost of the Arbonne Photofy Package?

Arbonne Account Set-up 2

• Photofy Arbonne Sign-up
• Download Photofy

Video Tutorials 5

• Video Tutorial- Accessing the Photofy for Arbonne Subscription
• Using Templates with Arbonne+Photofy Pro
• Creating a Photo Ad Arbonne+Photofy Pro
• Saving Projects with Arbonne+Photofy Pro
• Quick Repost in under 30 seconds using Arbonne+Photofy Pro

Video Tutorials 4

• Quick Introduction to Tupperware + Photofy Pro
• Creating Professional Shareable Images Photofy for Tupperware
• Using Templates in Photofy for Tupperware
• Repost using Photofy for Tupperware

Video Tutorials 3

• Introduction to Frutta Bowls + Photofy Pro
• Create Your First Ad Image with Frutta Bowls + Photofy Pro
• Scheduling a Post - Frutta Bowls + Photofy Pro