Photofy Support

FAQ: Photofy 5.0 9

• What is Photofy?
• What is the Photofy mission?
• What is new with Photofy 5.0?
• How do I brand my images with my custom logos and designs in Photofy?
• How do I restore my purchases?

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General Questions 10

• How do I create a Photofy account?
• How do I brand my images with my custom logos and designs in Photofy?
• Where can I access the photos I saved while using Photofy?
• Why can't I access my photos in the Photofy App?
• Can I access purchased features across multiple devices? (ie: iPad, iPhone)

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Photofy Video Tutorials 11

• Photofy Tutorial: Edit a Single Photo
• Using Templates
• Photofy Tutorial: Add Custom Text
• Photofy Tutorial: Add Filters
• Photofy Tutorial: Navigate the Marketplace

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Photofy Purchases (in-app) 7

• Why isn’t my payment method going through?
• If I purchase the Watermark Removal Package, how many photos does this apply to?
• Why is the Photofy watermark still present after purchasing the removal feature?
• How do I restore my previous Photofy purchases?
• Where can I find the my purchases?

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Photofy Subscriptions (in-app) 2

• How do I manage my Apple Photofy subscriptions?
• How do I manage my Android Photofy subscriptions?

Photo Saving and Sharing 8

• How do I save and share photos created in Photofy to Facebook, Instagram, Twitter, etc.?
• How can I share a photo I already created in the Photofy App to Facebook, Instagram, Twitter, etc.?
• Which social media platforms and other outlets can I share my Photofy projects to?
• If I want to print content created in the Photofy App, will all of the designs and edits I made print of the photos?
• Is there a way come back to a photo I am working on in the Photofy App, without losing any of the enhancements made?

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My Photofy Account 6

• How do I register for Photofy?
• How do I reset my password?
• Why won’t the Photofy App allow me to register?
• Can I change the password I have created for my Photofy account?
• Am I able to change my name or other personal information associated with my Photofy Account?

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Logo+ 7

• What is Logo+?
• How do I subscribe to Logo+ ?
• How do I manage my Logo+ subscription?
• How do I add my logos to the Logo+ subscription?
• Why wont my transparent .PNG upload to Logo+?

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Photofy Settings 1

• How do you manage your Photofy push notifications?

Troubleshooting 5

• Why does the Photofy App occasionally crash on me?
• How do I restore my previous purchases?
• Where do I access my purchases?
• How do I manage my in-app subscription purchases?
• How do I manage my in-app Android subscriptions?

Troubleshooting 8

• What if I accidentally denied Photofy access to the photo gallery on my iOS device?
• Why do stickers/designs/frames all seem small and crammed together?
• Why does the Photofy App occasionally crash on me?
• Why doesn’t my camera roll in the Photofy App update with my most recent photos?
• Why am I receiving an authentication error when trying to sign in via Facebook on my Apple device?

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Photo Editing, Text & Overlays 6

• What photo editing features does Photofy offer?
• After adding Text & Overlays on my photo, can I switch the photo?
• Where can I import photos from to edit in the Photofy App?
• Why can’t you edit photos with Photofy online?
• How do I start over and begin working on the original photo that I loaded into Photofy?

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Tips & Tricks: Basic 8

• How To Edit a Single Photo
• Reflecting or Rotating your Photo
• Want to perfectly center your artwork and designs?
• Take as many selfies as your heart desires...the Photofy way
• Brand images with your own custom logos and designs in Photofy

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Tips & Tricks: Advanced 6

• InstaSquare: Perfecting the Instagram upload
• Mirror: Create stunning effects with the Photofy Mirror tool
• Brand images with your own custom logos and designs in Photofy
• Opting for the solid background instead of a Photo?
• Add a Pattern...to wherever your heart desires.

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How To: 5

• Switch photos around in a Photofy collage
• Brand images with your own custom logos and designs in Photofy
• How to: Access Photofy Stock Images
• Add a Border to your photo or collage
• Save Images to your device gallery

Photofy Pro Features 8

• Custom Overlays
• Pro Capture
• Pro Backgrounds
• Pro Templates
• Industry Packs

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Photofy Pro Portfolio 1

• Pro Template Examples

Pro Troubleshooting 1

• Why can't I access my Photofy Pro design elements?

Photofy Pro FAQ's 3

• What is Photofy Pro?
• Who uses Photofy Pro?
• Where do I access my Photofy Pro designs?

Photofy Portal Basics 8

• How do I access the Photofy Portal?
• Where can I manage and track my Photofy Pro Design Requests?
• How do I update my billing information?`
• How do I print an invoice?
• What can I do in the Photofy Portal?

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Account Subscribers 5

• What is an account subscriber?
• How do I add an account subscriber?
• How do I manage subscriber permissions?
• What is a Master Admin? How do I add one?
• How can I tell if a subscriber has created an account in Photofy?

Reporting Dashboard 10

• What is the Photofy reporting dashboard?
• Photos Created
• Assets Used
• Unique and Active Subscribers
• Daily Photos Created

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Pro Galleries 4

• What is a Pro Gallery?
• How do I add a Brand Gallery?
• How do I manage a Brand Gallery?
• Where do I find my Pro Galleries in the Photofy App?

Pro Elements & Backgrounds 6

• What are Pro Elements?
• What are Pro Backgrounds?
• How do I upload Pro Elements & Pro Backgrounds?
• Where do I access my uploaded Pro Elements and Backgrounds in the Photofy App
• What are custom hashtags and how do I apply them to my Pro Elements and Backgrounds?

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Pro Share 7

• What is Pro Share?
• How do I upload a Pro Share image?
• How do I upload a Pro Share Video or Article?
• How do I manage share channels and copy for a Pro Share?
• How do I manage push notifications for a Pro Share?

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Push Notifications 3

• What are Pro Push Notifications?
• How do I create a Push Notification?
• Can I create a push notification linked to specific content?

Design Requests 3

• What is a design request?
• How do I complete specifications required for a design request?
• How do I track the progress of my design request?